Citizen Care is easy!

No software or servers to install, your Citizen Care software is ready to use within minutes... not days or weeks.

With Citizen Care you will:

Solve problems and requests before they turn into major issues…nothing falls through the cracks!!
Improve communication between citizens and local government.
Streamline communication between governmental departments.
Facilitate your problem resolution process by getting each request to the correct individual in a timely manner – Solving issues quickly and effectively.

User defined system – Customize your Citizen Care database security level.
File attachments Upload documents or images relating to the case file.
Citizen Care enables you to easily review all requests, convert to tickets and send to the appropriate employee for action.
Web Interface For Citizen Requests *(optional) – Provides your citizens with an easy way to send requests, problems or complaints through your current website.
Ticket search quickly retrieves customer requests by citizen information, ticket number, status or date range.
Ticket List - Review the original ticket submitted, as well as all actions taken, comments & notify list.
Add/Edit employees into notify lists organized by department to send issues fast, to the right person.
Notification - Update Function – Via email notification, attach employees/managers to open citizen request tickets in one click!
Email response & online status available to every citizen. Cut down on follow-up calls & correspondence by allowing citizens to track their own trouble tickets. When a ticket is closed, the citizen is emailed a complete report on the resolution of all requests, and all actions taken during the process, (provided the citizen has email).
Real-time reports – Easily analyze which departments receive the most requests, satisfaction levels, and response times.